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FAQ
Our Policy & FAQ section is here to give you clear answers and build trust—so you always know exactly what to expect when shopping with Crimson.
Refund
At Crimson, your satisfaction is our priority. If you receive an incorrect, damaged, or defective product, you are eligible for a refund or replacement. Refunds are not applicable for sizing issues or change-of-mind cases, since each product is made on demand.
If your order arrives with the wrong design, wrong size (different from what you selected), or any defect in print or fabric, please contact our support team within 7 days of receiving your order. Share your order details and clear photos of the issue, and our team will guide you through the refund or replacement process.
Once your request is verified and approved, refunds are typically processed within 7–10 business days. The exact timeline may vary depending on your payment method or bank policies. If you choose a replacement instead, we’ll ship it out as soon as possible at no extra cost to you.
Delivery
Crimson usually delivers orders within 5–7 business days across Bangladesh. For custom-designed items, delivery may take a little longer due to production time.
Currently, Crimson delivers only within Bangladesh. International delivery options may be introduced in the future.
Once your order is shipped, you’ll receive an SMS/email with your tracking details. You can use this information to track your package until it reaches your doorstep.
Shipping & Returns
We deliver across Bangladesh within 5–7 business days. International shipping is not available at the moment.
Once shipped, you’ll receive an SMS/email with tracking details to follow your package easily.
If you receive a wrong or defective item, you can request a return within 7 days. Refunds are processed within 7–10 business days after approval.
Payment
You can pay via Cash on Delivery (COD) or online payments (cards & mobile banking like bKash, Nagad, Rocket).
Yes, COD is offered nationwide, depending on courier coverage.
Yes, all online payments go through secure and encrypted gateways for your protection.
